Frequently Asked Questions

Got a question before placing your order? Here are some of the things our customers commonly ask.

1. How can I place an order?

Browse the products on our website, select the product and size you want, add it to your cart and proceed to checkout.

Enter your delivery details, choose your preferred payment method and complete the order.

Once your order is placed successfully, you will receive an order confirmation.

2. Do I need an account to place an order?

You may place an order using the options available at checkout. If guest checkout is enabled, you do not need to create an account.

Creating an account can make it easier to manage your orders and save your details for future purchases.

3. What payment methods do you accept?

We accept the payment methods available at checkout, which may include UPI, debit cards, credit cards, net banking and other supported payment options.

Cash on Delivery may also be available for selected locations and orders.

4. Is Cash on Delivery available?

COD availability depends on your delivery location, order value and courier service.

If COD is available for your order, you will see the option during checkout.

For some COD orders, we may contact you to verify the order before dispatch.

5. How can I check my order status?

Once your order is dispatched, tracking details may be shared with you through email, SMS, WhatsApp or another available communication method.

You can use the tracking information provided to check the latest shipment status.

6. How long will my order take to arrive?

Delivery time depends on your location, courier availability and other factors.

An estimated delivery timeline may be shown during checkout or shared after your order is placed.

During sales, festive periods and high-demand periods, processing and delivery may take longer than usual.

7. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your delivery address.

We can try to update the address before dispatch, but changes may not be possible once the order has been shipped.

8. Can I cancel my order?

You can request cancellation before your order is dispatched.

Once the order has been dispatched, cancellation may no longer be possible and you may need to follow our return process after delivery.

For complete details, please see our Cancellation Policy.

9. Can I return a product if I change my mind?

Eligible products may be returned within 7 days of delivery, provided the product is unused, unworn, unwashed and returned with its original tags and packaging.

Please check our Refund & Return Policy for the complete conditions.

10. Can I exchange a product for another size?

Where size exchange is available, you may request a different size of the same product within the applicable return period.

The product must meet our return conditions and the requested size must be available in stock.

11. What if I receive the wrong product?

Please contact us as soon as possible with your order number and clear photographs of the product and packaging.

Once the issue is verified, we will arrange the appropriate resolution in accordance with our Refund & Return Policy.

12. What if my product arrives damaged or defective?

Please contact us promptly after receiving the order.

Send us your order number along with clear photographs of the product and packaging so that we can review the issue.

For an accepted damaged or defective product, we will provide the applicable solution in accordance with our return policy.

13. Are sale or discounted products returnable?

Some sale, clearance or promotional products may have different return or exchange conditions.

Please check the product page or offer details before placing your order.

Products marked as final sale or non-returnable may not be eligible for change-of-mind returns, subject to applicable consumer rights.

14. How will I receive my refund?

Approved refunds are generally processed to the original payment method used for the order.

For Cash on Delivery orders, we may request valid bank or UPI details where required to process the refund.

Once the refund is initiated, the time taken for the amount to appear in your account may depend on your bank or payment provider.

15. How long does a refund take?

Approved refunds are generally processed within 5–7 business days after the returned product has been received and approved.

The final credit time may vary depending on your bank or payment service provider.

16. What should I do if my order shows as delivered but I haven’t received it?

Please contact us as soon as possible with your order number.

We may check the delivery status with the relevant courier partner and investigate the shipment.

17. What if my parcel is damaged or appears tampered with?

Please check your package when it arrives.

If the parcel appears significantly damaged or tampered with, take photographs or video where possible and contact us promptly.

If the product inside is damaged, please follow the process mentioned in our Refund & Return Policy.

18. Do you deliver across India?

We currently deliver to serviceable locations within India.

Delivery availability depends on the PIN code and courier coverage.

19. Do you offer international shipping?

Unless specifically stated otherwise on our Website, we currently offer shipping within India only.

20. Why does the product colour look slightly different from the website?

We make every effort to show product colours accurately.

However, colours can appear slightly different depending on your device, screen settings, lighting and other display conditions.

21. What should I do if I have a problem with my order?

The quickest way to get help is to contact us with your order number and a clear description of the issue.

For order-related support:

Email: support@idharudharfashion.com
Phone: +91 88823-23475

We’ll review the issue and guide you through the next steps.

22. Where can I find your store policies?

You can find our policies through the links available on our Website, including:

• Privacy Policy
• Terms & Conditions
• Shipping & Delivery Policy
• Cancellation Policy
• Refund & Return Policy
• Grievance & Customer Complaints Policy

23. How can I contact Idhar Udhar Fashion?

You can reach us through:

Idhar Udhar Fashion
Website: https://idharudharfashion.com
Email: support@idharudharfashion.com
Phone: +91 88823-23475
Business Address: Wz-387 Basai Darapur, Ramesh Nagar – 110015