Grievance & Customer Complaints Policy

Last Updated: September 24, 2026

At Idhar Udhar Fashion, we value our customers and take genuine complaints seriously. If you have an issue with your order, product, payment, delivery, return, refund or any other service, you can contact us and we will work to resolve it fairly and promptly.

1. Raising a Complaint

You can contact our customer support team using the details provided below.

When contacting us, please include your order number and as much relevant information as possible. This helps us understand the issue and resolve it without unnecessary delays.

Depending on the nature of the complaint, we may request additional information such as photographs, payment details, delivery information or other supporting documents.

2. Complaints We Can Help With

You can contact us regarding matters including:

• Incorrect, damaged or defective products
• Product quality or product-related concerns
• Missing items from an order
• Delivery delays or delivery issues
• Order cancellations
• Returns and exchanges
• Refunds and payment issues
• Website or checkout problems
• Unauthorised or suspicious activity relating to an order
• Any other genuine concern relating to your purchase or our services

3. How We Handle Complaints

Once a complaint is received, we will review the information provided and may contact you if we need clarification or additional details.

Where the complaint involves a courier, payment provider or another third-party service, we may need to coordinate with that provider before a resolution can be provided.

Our resolution may include clarification, replacement, exchange, refund, correction of an issue or another appropriate solution depending on the circumstances.

4. Grievance Officer

Idhar Udhar Fashion maintains a grievance redressal mechanism for consumer complaints.

Grievance Officer: Muskan Tulsyan
Designation: Grievance Officer
Email: support@idharudharfashion.com
Phone: +91 88823-23475
Business Address: Wz-387 Basai Darapur, Ramesh Nagar – 110015

The above details may also be updated on this page when there is a change in the designated grievance contact.

5. Response and Resolution

We aim to acknowledge customer complaints promptly and resolve them within the applicable timeframe under relevant laws and regulations.

The time required to resolve a complaint may depend on its nature, the information provided, product inspection requirements, courier investigations, payment-provider confirmation or other circumstances.

We will keep the customer informed where additional time or information is reasonably required.

6. Supporting Information

To help us investigate a complaint, customers may be asked to provide:

• Order number
• Name and contact details used for the order
• Description of the issue
• Photographs or videos of the product, packaging or damage, where relevant
• Payment or transaction information, where relevant
• Other information reasonably required to investigate the complaint

Please do not share sensitive information such as passwords, UPI PINs, ATM PINs or banking passwords with us.

7. Unresolved Complaints

If you believe your complaint has not been properly resolved, you may contact our grievance officer using the details provided above and request further review.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

8. Misuse of the Complaint Process

We are committed to reviewing genuine customer concerns.

We may take appropriate action where a complaint is found to involve fraud, deliberate misuse of our services, false information or abusive behaviour, subject to applicable law.

9. Contact Us

Idhar Udhar Fashion
Website: https://idharudharfashion.com
Email: support@idharudharfashion.com
Phone: +91 88823-23475
Business Address: Wz-387 Basai Darapur, Ramesh Nagar – 110015