Refund & Return Policy

Last Updated: September 24, 2026

At Idhar Udhar Fashion, we want you to be happy with your order. If something is not quite right, we have a simple return and exchange process for eligible products.

Please read the following policy before placing a return request.

1. Return Window

You can request a return or exchange within 7 days from the date your order is delivered.

The return request must be raised within this period. Requests made after 7 days may not be accepted, except where the product is found to have a manufacturing defect or we have sent an incorrect item.

2. When Can You Return an Item?

A product can be returned when:

• You received a different product, colour or size from what you ordered.

• The product arrived damaged or has a manufacturing defect.

• The product does not meet the product specifications shown on our Website.

• You need a size exchange, where the required size is available.

• You change your mind about the purchase, provided the product meets all return conditions below.

3. Return Conditions

To be accepted, the product must be:

• Unworn and unused

• Unwashed and free from any perfume, makeup, stains or other marks

• In its original condition

• Returned with the original tags, labels and packaging

• Accompanied by the order details or proof of purchase

We will not accept returns for products that have been worn, washed, altered, damaged after delivery, or returned without the original tags where those tags were supplied.

For hygiene reasons, products that cannot reasonably be resold due to their nature may not be eligible for return.

4. Wrong, Damaged or Defective Products

Please check your order when it arrives.

If you receive a wrong, damaged or defective product, contact us as soon as possible with your order number and clear photographs of the product and packaging.

We will review the issue and, where the claim is accepted, arrange an appropriate solution such as a replacement, exchange or refund.

For these cases, we will not charge you return shipping for the affected product.

Photographs or other information may be requested to help us verify the issue and resolve it quickly.

5. Size or Product Exchange

We understand that finding the right fit online is not always easy.

Where an exchange is available, you may request a different size of the same product within the return period, provided:

• The requested size is in stock.

• The original product meets our return conditions.

• The product has not been worn, washed or altered.

If the requested size is unavailable, you may be offered a refund or another available option, depending on the circumstances.

An exchange does not change the original return period.

6. Change of Mind Returns

We accept eligible change-of-mind returns within 7 days of delivery, provided the product is unused, unworn, unwashed, has its original tags and packaging, and otherwise meets the return conditions.

Return shipping for a change-of-mind return may be the customer’s responsibility.

Shipping charges paid for the original order are generally non-refundable unless the return is because we sent the wrong item, the product arrived damaged, or the product has an accepted manufacturing defect.

7. Products That Cannot Be Returned

A return may not be accepted in the following situations:

• The return request is made after the applicable return period.

• The product has been worn, washed, ironed, altered or used.

• The product is damaged after delivery due to customer handling.

• Tags, labels or essential original packaging are missing.

• The product has stains, odour, makeup marks, perfume or other signs of use.

• The product is being returned for a reason that is not covered by this policy.

• The product was specifically identified on the Website as non-returnable or final sale, except where applicable law provides otherwise.

Discounted or sale products may have separate return conditions clearly mentioned on the product or offer page.

Nothing in this policy limits any rights available to consumers under applicable law.

8. How to Request a Return

To request a return, contact us using the customer support details provided on our Website.

Please include:

Order Number:
Name used for the order:
Reason for return:
Photographs, where relevant:

After receiving your request, we will review it and provide the next steps.

Please do not send a product back to us before your return request has been approved or return instructions have been provided.

9. Return Pickup

Where reverse pickup is available for your location, we may arrange a pickup through our logistics partner.

Please ensure that the product is securely packed and ready for collection.

If reverse pickup is not available in your area, we may ask you to return the product using a trackable courier service.

For an approved wrong, damaged or defective product, we will provide the applicable return instructions.

10. Return Inspection

Once the returned product reaches us, it will be checked to make sure it meets the conditions described in this policy.

If the return is approved, we will process the applicable refund or exchange.

If the returned product does not meet the return conditions, the return may be rejected. In such cases, the product may be sent back to the customer.

11. Refunds

Approved refunds will normally be issued to the original payment method used for the order.

For Cash on Delivery orders, where a refund is approved, we may request valid bank account or UPI details to process the refund.

Refunds are generally processed within 5–7 business days after the return has been received and approved.

Once the refund is processed, the time taken for the amount to appear in your bank account or payment method may depend on your bank or payment provider.

12. Refunds for Cancelled Orders

If you cancel an order before it has been dispatched and the cancellation is accepted, we will refund the amount paid using the original payment method.

Once an order has been dispatched, it may not be possible to cancel it. In that case, you may need to follow the applicable return process after delivery.

13. Partial or Rejected Refunds

If a returned item does not meet the conditions of this policy, we may reject the return or refund.

If only part of an order is returned and approved, the refund will apply only to the eligible returned item(s), subject to any applicable shipping or other charges.

14. Sale and Promotional Products

Products purchased during a sale, clearance promotion or special offer may have different return or exchange conditions.

Where special conditions apply, they will be mentioned on the relevant product page, offer or promotional communication.

Products sold as final sale / non-returnable cannot normally be returned for change of mind, but this does not affect rights relating to defective, damaged, incorrect or otherwise non-conforming products where applicable.

15. Gifts

If you received an item as a gift, please contact us with the original order details.

Where a refund is applicable, it may be processed to the original purchaser or original payment method.

16. Important Note About Product Colour and Appearance

We make every effort to display product colours and details as accurately as possible.

However, colours may appear slightly different depending on your phone, monitor, browser or screen settings.

A minor difference in colour caused by display settings alone may not be considered a product defect.

17. Fraudulent or Abusive Return Requests

We reserve the right to review unusual, repeated or potentially fraudulent return activity.

Where there is evidence of misuse of the return process, we may restrict or decline future returns to the extent permitted by applicable law.

18. Contact Us

For questions about returns, exchanges or refunds, please contact us:

Idhar Udhar Fashion
Website: https://idharudharfashion.com
Email: support@idharudharfashion.com

Phone: +91 88823-23475
Address: Wz-387 Basai Darapur, Ramesh Nagar – 110015

We will try to resolve return and refund requests as quickly as reasonably possible.